Quick Summary: Use our AI-powered data transformation service responsibly, respect intellectual property, pay for what you use, and we'll provide a reliable service with reasonable limitations.
1. Agreement to Terms
By accessing ScaleJet AI ("Service", "Platform"), you agree to these Terms of Service and our Privacy Policy. If you disagree with any part, please don't use our service.
2. Service Description
ScaleJet AI provides AI-powered data transformation services including:
- CSV file processing and transformation
- Automated data cleaning and restructuring
- Batch processing capabilities
- Recipe (Python Script) saving and reuse functionality
3. Account Registration
- You must provide accurate, current information
- You're responsible for maintaining account security (2FA provided)
- One account per person or organization
- Must be 16+ years old to use the service
- We reserve the right to refuse service or terminate accounts
4. Acceptable Use Policy
Permitted Uses:
- Processing legitimate business or personal data
- Educational and research purposes
- Data analysis and transformation projects
Prohibited Uses:
- Processing personal data of others without proper consent
- Uploading copyrighted data without authorization
- Attempting to reverse engineer our AI and non-AI models
- Overwhelming our systems with excessive requests
- Sharing account credentials
- Using the service for illegal activities
- Processing data containing malware or malicious code
5. Data Handling and Privacy
- Your Data Ownership: You retain all rights to your uploaded data
- Processing Only: We process data solely to provide transformation services
- Automatic Deletion: Files are deleted within 1 hour of processing
- No Data Mining: We don't analyze or store your file contents
- GDPR Compliance: Full compliance with UK/EU data protection laws
6. Payment Terms
Pricing:
- Single-file transformations: Pay-per-use credits
- Batch processing: Monthly subscription
- Prices displayed exclude applicable taxes
Billing:
- Payments processed securely via Stripe
- Credits are non-refundable once used
- Subscriptions auto-renew unless cancelled
- Failed payments may result in service suspension
Refunds:
- Unused credits: Refundable within 30 days of purchase
- Subscriptions: Pro-rated refunds for unused periods
- Technical issues: Full refund if service unavailable for >24 hours
7. Intellectual Property
Your Content:
- You own your uploaded data and transformation recipes
- You grant us temporary license to process your data
- You warrant you have rights to all uploaded content
Our Service:
- ScaleJet AI platform, algorithms, and interface are our property
- You may not copy, modify, or distribute our technology
- Generated transformation code belongs to you
8. Service Availability
- Uptime Target: 99.5% monthly availability
- Maintenance: Scheduled downtime with advance notice
- Force Majeure: Not liable for outages beyond our control
- No SLA: Best effort basis unless enterprise agreement exists
9. Limitations and Disclaimers
Service Limitations:
- File size limits: 500MB per batch upload
- Processing time: May vary based on complexity
- AI accuracy: Not guaranteed to be error-free
- Rate limits: To ensure fair usage
Disclaimers:
- Service provided "AS IS" without warranties
- You're responsible for backing up important data
- We don't guarantee transformation accuracy
- Review all outputs before using in production
10. Liability Limitations
To the maximum extent permitted by law:
- Our liability is limited to the amount you paid in the last 12 months
- We're not liable for indirect, consequential, or punitive damages
- You indemnify us against claims arising from your use of the service
- These limitations don't apply to gross negligence or willful misconduct
11. Account Termination
By You:
- Cancel anytime through account settings
- Data export available for 30 days post-cancellation
- Unused credits expire upon cancellation
By Us:
- For violations of these terms
- For extended periods of inactivity (1+ years)
- For fraudulent or abusive behavior
- 30 days notice for termination without cause
12. Dispute Resolution
- Governing Law: Scottish Law
- Jurisdiction: Scottish courts for legal disputes
- Informal Resolution: Contact support@scalejet-ai.com first
- Consumer Rights: UK consumer protection laws apply
13. Changes to Terms
- We may update these terms as our service evolves
- Material changes will be notified via email
- Continued use constitutes acceptance of new terms
- You can terminate if you disagree with changes
14. Third-Party Services
We integrate with:
- OpenAI: For AI-powered transformations
- Stripe: For payment processing
- Cloud Providers: For infrastructure and security
These services have their own terms and privacy policies.
15. Export and Compliance
- Service may be subject to export control laws
- You warrant compliance with applicable trade regulations
- Service not available in sanctioned territories
16. Contact Information
Email: support@scalejet-ai.com
17. Severability
If any provision of these terms is found unenforceable, the remaining terms remain in full force and effect.
Questions about these terms? Contact our legal team at legal@scalejet-ai.com. We're committed to fair and transparent service.
Document Version: 1.0 | Last Review: 02 September 2025